Privacy Policy

Last updated: August 4, 2026

Solyra® Pumpkin Lume ("we," "our," or "us") operates the website https://solyrapumpkinlume.com. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or make a purchase from our site.

1. Personal Data We Collect

We collect various types of personal data to provide and improve our services to you. This may include:

• Contact Information: Name, email address, shipping address, billing address, and phone number.
• Payment Information: Credit card numbers, debit card numbers, or other payment account details. Please note that we do not directly store full payment card details; these are securely processed by our third-party payment processors.
• Device Information: IP address, browser type, operating system, device identifiers, and other technical information about the device you use to access our website.
• Usage Data: Information about how you interact with our website, such as pages visited, products viewed, time spent on pages, and referring URLs.
• Marketing Preferences: Your preferences for receiving marketing communications from us.

2. How We Collect Your Data

We collect personal data through various methods:

• Direct Interactions: When you create an account, place an order, subscribe to our newsletter, fill out forms, or contact us directly.
• Automated Technologies: Through cookies, web beacons, tracking pixels, and similar technologies as you navigate our website.
• Third-Party Sources: We may receive information about you from third-party service providers, such as payment processors, shipping carriers, and advertising partners, in accordance with their privacy policies.

3. Purpose of Data Collection

We use the collected data for the following purposes:

• Order Fulfillment: To process and fulfill your orders, including shipping products, processing payments, and sending order confirmations.
• Customer Service: To provide customer support, respond to inquiries, and manage returns or exchanges.
• Marketing and Promotions: To send you promotional offers, newsletters, and information about our products and services, where you have consented to receive such communications.
• Website Improvement: To analyze website usage, improve our website's functionality, and enhance the user experience.
• Analytics: To understand how users interact with our website and to measure the effectiveness of our marketing campaigns.
• Advertising and Targeting: To deliver targeted advertisements to you on our website and third-party platforms.
• Security and Fraud Prevention: To protect our website, customers, and business from fraudulent transactions and other illegal activities.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. Third-Party Services That Receive Data

We share your personal data with third-party service providers to help us operate our business and provide our services. These third parties are contractually obligated to protect your data and use it only for the purposes for which it was disclosed.

• Payment Processors: Such as Stripe, PayPal, or other secure payment gateways, to process your payments.
• Shipping Carriers: Such as USPS, UPS, FedEx, or other logistics providers, to deliver your orders.
• Analytics Providers: Such as Google Analytics, to track and analyze website traffic and user behavior.
• Advertising Platforms: Such as Meta (Facebook/Instagram), TikTok, Snapchat, Google Ads, to deliver targeted advertising and measure campaign performance.
• Email Marketing Services: To send newsletters and promotional emails.
• Customer Support Platforms: To manage customer inquiries and support.

5. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and for marketing purposes. Cookies are small data files stored on your device.

Types of Cookies We Use:

• Strictly Necessary Cookies: Essential for the website to function correctly, enabling core functionalities like security, network management, and accessibility.
• Performance Cookies: Collect information about how visitors use our website, such as which pages are visited most often. These cookies do not collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous.
• Functionality Cookies: Allow our website to remember choices you make (such as your username, language, or the region you are in) and provide enhanced, more personal features.
• Targeting/Advertising Cookies: Used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of the advertising campaign. These are usually placed by advertising networks with our permission.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

6. Data Retention Period

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Generally, we retain customer order data for a period of 7 years for tax and accounting purposes. Marketing consent data is retained until you withdraw your consent.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: You have the right to request copies of your personal data we hold.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• Right to Opt-Out of Marketing: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe link in our emails or by contacting us directly.

To exercise any of these rights, please contact us using the details provided below.

8. Children's Privacy (COPPA Compliance)

Our website is not intended for children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children under 13 without verification of parental consent, we take steps to remove that information from our servers.

9. Contact Information for Privacy Inquiries

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: support@solyrapumpkinlume.com

10. How Policy Updates Are Communicated

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically for any changes.