Refund Policy
Effective as of: August 4, 2026
At Solyra® Pumpkin Lume, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward refund and exchange policy.
1. 30-Day Return Window
You have 30 calendar days from the date your order was delivered to initiate a return for a refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. How to Initiate a Return
To initiate a return, please contact our customer service team at support@solyrapumpkinlume.com. Please include your order number and the reason for the return. Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item back.
Please do not send your purchase back to the manufacturer or without an RMA number, as it will not be processed.
3. Refund Method
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that it may take some additional time for your bank or credit card company to post the refund to your account.
4. Return Shipping Costs
The customer is responsible for paying the shipping costs for returning their item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be deducted from your refund.
5. Non-Returnable Items
Certain types of items are exempt from being returned:
- Products that are intimate or sanitary goods (e.g., hygiene products).
- Personalized or custom-made items.
- Clearance or final sale items.
- Gift cards.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@solyrapumpkinlume.com with photos of the damage and your order number. We will gladly offer you a free replacement or a full refund, including any original shipping costs, at no additional charge to you. You may not be required to return the damaged item.
7. Exchange Policy
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@solyrapumpkinlume.com to arrange the exchange. Exchanges are subject to product availability.
8. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@solyrapumpkinlume.com.